Jura How-To & Support Videos

Run the machine's cleaning cycle when it prompts you (roughly every 180–220 coffees, or when the clean symbol shows), and descale whenever the descale prompt appears — that's driven by your water hardness. Rinse the milk system daily. Alongside that, book a professional service every 6–12 months to reach the parts a home clean can't.

Persistent error messages, weak or bitter coffee, and milk systems that won't froth usually point to something a cleaning cycle can't reach — a worn brew group, blocked internals or scale build-up. That's a job for a service: book a repair and we'll sort it, warranty-backed.

The maintenance steps — cleaning, descaling, milk-system care and filter changes — are similar across the Jura range, from the compact ENA and A lines through the E, S, J, F, X, Z and GIGA series. For steps specific to your model, check your user manual or ask us.